K.K. Vishnuvardhan, General Manager – India Operations

Vishnuvardhan is a seasoned executive leader with over 15 years of experience. He started his career in the Manufacturing industry and moved on to Healthcare BPO. Vishnu specializes in Strategic Planning, Human Resource development, Process Management, Operations Management, Quality Assurance, Client Servicing, Information security management, and Industrial Engineering. He is a proven leader with excellent team building skills and customer relationship management.

Vishnu joined the Pradot executive team during February 2003. His experience in manufacturing was critical in bringing about major improvements in the operations. By implementing world class quality and process techniques, he increased the productivity considerably. He was instrumental in charting out various policies & procedures of the organization and Service standards for business excellence. Vishnu’s strength lies in leading teams and a thorough understanding of US Healthcare Back-office processes. Under his leadership, the operations team has consistently delivered superior results which were vital to the sustained growth and profitability. Vishnu successfully led the quick implementation of ISO 9001: 2000 quality standards. He also spearheads the six sigma initiatives within the company.

Prior to joining Pradot, he was with Titan Industries Ltd., India’s leading manufacturer of watches and jewelry and the world’s sixth largest watch brand. At Titan he held various positions and implemented world class manufacturing techniques like TPM, JIT, Kaizen and Nagare.

Vishnu has a Bachelor’s degree in Industrial engineering and a MS in Manufacturing Management from Birla Institute of Technology and science, Pilani, a premier institute in India. He is a certified Lead Auditor for ISO 9001:2000 as well as an internal auditor for ISO 14001.