PRADOT-Affirming Excellence

Accessing PRADOT

1. Accessibility of the dictation (toll-free) lines

Excellent
Good
Neutral, meets our requirement
Difficult to access, unable to connect
Not Applicable

2. Ease of retrieval of transcribed file via FTP – FileZilla

Excellent
Good
Neutral, meets our requirement
Not Applicable

3. Other comments on accessing Pradot

4. PRADOT WORKFLOW SYSTEM – PHYSICIAN MODULE
(Applicable only for customers using this module)

<<< Very easy to use Most

Difficult to use >>>

1	2	3	4	5	6	7	8	9	10

5. What other features would you like to see in our workflow system?

TECHNICAL/OPERATIONAL SUPPORT

6. Please indicate your preferred mode for contacting the customer service

E-mail
Phone
Fax
Web
Other
If other, please specify (Max 20 words)

7. Average response time taken for a customer service query

Less than 15 minutes
Less than 1 hour
Less than 4 hours
Less than 1 day
More than 1 day
If other, please specify (Max 20 words)

8. Average number of interactions before final resolution

One
One to three
More than three
More than five
Not specific

9. How would you rate our services now as compared to previous experience?

QUALITY

10. Most common errors that you find
(please indicate in a rating of 10 to 1, 10 being the highest number of errors and 1 being the least)

Rating >	1	2	3	4	5	6	7	8	9	10
File naming
Formatting
Wrong or misspelled patient names
Wrong or misspelled doctor names
Wrong or misspelled drug names
Grammatical errors
Punctuation errors
General English errors
Any others, please specify	(Max 20 words)

11. Overall Transcription Quality